Frequently Asked Questions
How do I contact the Mitre10 eMerchandise Store?
Customer Support is available by using the Contact Us form or emailing us at firstname.lastname@example.org. Our Customer Support staff are available Monday to Friday to assist you.
What currency are products displayed in?
All prices are in Australian dollars and include Goods and Services Tax at 10%. All totals will be billed in Australian Dollars.
What forms of payment are accepted?
All orders are charged back to your store by the Mitre 10 Finance Team.
What do I do if my order is incomplete?
If your order arrives missing an item, please contact our Customer Support team. Customer Support is available by using the Contact Us form or emailing us at email@example.com. Our Customer Support staff are available Monday to Friday to assist you.
How can I change my delivery address after I have placed my order?
Please contact us urgently, including your order number so we can update our system prior to our warehouse dispatching your order.
How will my order be shipped?
Orders are shipped from our warehouse by Australia Post or Direct Freight Express road freight.
How soon will my order be shipped?
Most items are available for despatch within 24 - 48 hours after receiving your order.
Pre-sale items and diaries will have an approximate delivery date supplied at time of ordering.