Shipping & Returns Policy

 

When will my order be shipped?
For in stock items, we aim to despatch your order within 48 hours of receipt of order.
For pre-sale and 2017 diaries, will will advise approximate delivery time lines within the website information.


What type of shipping is available?
Fees are automatically calculated depending on the value of your order.

Orders are dispatched from us via Australia Post and Toll Priority.    The approximate delivery times are:

ACT : 4 business days

NSW : 4 business days 

NT : 5-6 business days

QLD : 3-4 business days

SA : 2-3 business days

TAS : 3-4 business days

VIC : 2 business days

WA : 5-7 business days

 

Are any items damaged or in an unsatisfactory condition?


Please email us as mitre10@aridzone.com.au, including your order number and contact details so we can get back to you quickly.

Want to return something?

Please choose your items carefully - we want you to enjoy your merchandise as soon as you receive your order.

To return an item, please contact us via our Contact form or email (mitre10@aridzone.com.au) so our warehouse team is aware of your returned item.

Goods must be returned within 30 days of order date with any clothing items unworn and unwashed. All products returned will be inspected to ensure the product is refundable. 

Please include a copy of the despatch slip that was included with your order for refrence.

Once approved for return we will advise Mitre 10 Head Office and arrange a credit note to be sent to them to apply to your chargeback.   The delivery fee will be credited if the product delivered is faulty, or does not match what you have ordered.

We suggest returning your item(s) by Recorded Delivery, Registered Post or your local equivalent as we cannot accept any liability for goods lost in transit. Return postage costs are the responsibility of the customer.

For all clothing orders, please choose your sizing carefully prior to submitting your order as the M10 Store does not accept responsibility for incorrect size or any other incorrect selections.

Send your item with a reference to your order number back to:

Mitre 10 Store Merchandise
c/- Arid Zone
30 Thistlethwaite Street
South Melbourne   VIC   3205

 

Any other questions?


Please email us at mitre10@aridzone.com.au